Autonomy and Flexibility: the freedom to fail and succeed

My career in recreation has been as a programmer and a manager.  With my current employer I am fortunate to have a lot of autonomy and flexibility in my work schedule.  With my first full-time parks and recreation job I inherited a lot of well established programs and spent the first couple of years learning about these programs and running them.  After a year or two I wanted to try a few new things.  The gift of autonomy allowed me to try new program ideas, make changes that I thought were for the best and try to take the program to a new level.  Sometimes it worked out great, but other times it was a failure . . . and some were absolute flops.  I was lucky to have a director who supported my efforts (despite there being a few people in the community who wanted me fired after a change I implemented).  In John Perrin’s  blog article, Happy First Failure, he talks about why failure is valuable and how an individual can benefit from taking ownership of the failure and how a team can be better from the lessons learned.

This same message can be found in these simple quotes:

• “You've got to go out on a limb sometimes because that's where the fruit is.” - Will Rogers
• “Anyone who has never made a mistake has never tried anything new.” - Albert Einstein
• “Ever tried? Ever Failed? No matter. Try again. Fail again. Fail better.” - Samuel Becket
• “I have failed over and over again in my life and that is why I succeed.” - Michael Jordan
• “Would you like me to give you a formula for success? It’s quite simple, really. Double your rate of failure. You are thinking of failure as the enemy of success. But it isn’t at all. You can be discouraged by failure or you can learn from it, So go ahead and make mistakes. Make all you can. Because remember that’s where you will find success.” - Thomas J. Watson

I’m proud that in my department we take risks and try new things.  We get lucky a lot with programming and the facilities we’ve built, as a majority of them are a success, but we will fail now and then – and we must be tolerant of failure.  Playing it safe is boring and will not help us get to our goal of ’being the department that all other professionals want to work for’.  In short . . . now and then you need to 'go big or go home'.

Another factor about my job that I love is my ability to set my own hours.  I value having flexible work hours.  Typically, I work from 8 am to 5 or 6 pm, but not always.  I workout 3 to 4 times a week during lunch and usually spend an hour-and-a-half playing basketball or tennis, or swimming.  In fact, this has become such a major part of my daily routine that I look forward to because I know I'll get play-time in the middle of the work day.  I still put in my 8 hours, but it might mean working a little later or in the evening at home or over the weekend, which I have no problem doing.  Truth is, I'm a better, more motivated employee because of this.  I probably put in greater effort and work longer than I would if I had to clock-in and clock-out every day.  Jeff James, Vice President of the Disney Institute, wrote a short piece titled, 'What Do Employees Want?'  In it he talks about the things that can make the work experience so enjoyable.  I can honestly say I enjoy all of the points listed in James' article and, in turn, try to do the same for the people who work for me.

It's important to note that these factors are not unique to me in my department - they are part of the department's culture.  Now and then I do have to skip my noon workout because of a project, a meeting, or a deadline, but those are the exceptions, not the rule.  I have the responsibility to get my work done, but am given the autonomy and respect to manage my time and schedule - and it goes an awfully long way towards my job satisfaction.

Watch, Listen, and Learn: What We Miss When We Stay Too Busy

    Tuesday, June 26th: I'm spending some time right now watching how people use our pool. It's amazing to see kids having fun just merely jumping off the edge into the water. These kids are not on the slides or playing under the tumble buckets or even in the current channel, rather they are just playing . . . . imaginations fully engaged.
  
    It is my opinion, as a parks and recreation professional, that we don't sit and watch our participants using our facilities or participate in our programs nearly enough. Perhaps we view time spent in such observation as a waste of time or non-constructive since we have an awful lot of work to do at our desks, emails to get to at our computers, meetings to go to, or phone calls to make and voice mail messages that we need to return. I know that is often my excuse for not getting out and watching programs.

    Let's not make the mistake of thinking that what our staff tell us and what our participant surveys show us is all we need to hear in order to know what's working, what's not working, and how our participants are using our parks and programs. That input is very important, but we need to see it firsthand. We need to see it so we can have a better appreciation for the joy our participants get from our efforts, can better understand our customers wants and needs, and give our minds and imaginations the chance for inspiration to strike. Because of our levels of responsibility we will often look for the things others don’t think to look for and simply don’t see. By not personally observing – just sitting back and taking the time to watch others use, play and interact – we miss seeing how our end-users benefit from our planning and efforts, and we may miss the opportunity to make things better.

    I wrote that yesterday and had thoughts of sending it to my staff, but decided not to. Then I read Look At Your Facility With Fresh Eyes  this morning and decided it was the perfect compliment to the point I wanted to make. The practice of observation was something Walt Disney was well known for.
         During his visits to Disneyland, Walt was always “plussing” – looking for ways to improve the appearance of Disneyland and provide more pleasure for the customers. He would study an area and tell his staff: “Let’s get a better show for the customers; what can we do to give this place interest?    

    If it could work for the man who dreamed up and built Disneyland, why can't it work for those of us in parks and recreation or any type of business that serves people?
        During the day [Walt] walked through [Disneyland], observing the people and their reactions, asking questions of the ride attendants, waitresses, store clerks, janitors. From the beginning, he insisted on utter cleanliness. Remembering the tawdry carnivals he had visited with his daughters, he told his staff, “If you keep a place clean, people will respect it; if you let it get dirty, they’ll make it worse.” He didn’t want peanut shells strewn on the sidewalks; only shelled nuts were sold. No gum could be purchased inside the park. Young men strolled through the crowds, retrieving trash as soon as it was discarded.

    Walt had common sense, but he also felt personally responsible for everything in his work, even when the labor was done by someone else.  Observation was an extremely important management tool for Walt and it should be for us as well.  So, take the time to stop being so busy, grab a cup of coffee or a bottle of water, find a place to sit and relax, and just watch how your customers use your services and facilities.  Take some notes and pictures, develop some ideas, and let the insight and inspiration begin.

Back to the Moon - for Science or Leisure

I grew up on the manned space program and was fortunate enough to see the first moon landing by Apollo 11. My parents made sure me and my sisters witnessed history as Neil Armstrong stepped onto the moon. Within a couple years of that historic walk this country was done visiting the moon. What a shame. I remember Skylab, but my greatest memory of that program was it's fiery crash over Australia. Now the Space Shuttle program is over and from what I've read there's nothing ready to take it's place, but there has been talk of returning to the moon. That would be something. Until that time, I'll have to keep my longing for manned space exploration to all this country has available right now - the International Space Station. Here's a pretty cool NASA time lapse video from the International Space Station. Now and then during a full moon I take my binoculars and look at it. Two things always cross my mind. One, we should still be there, and two, we should go back there. As a kid, eating Food Sticks and drinking Tang, I wanted to be an Astronaut. Now I would be happy to be a tourist, but at this pace and with my resources it isn't going to happen. Perhaps my grandchildren will take their kids for a vacation to the Lunar Hilton . . . just maybe.

I Wanna Be Like Walt

Walt Disney once said, “In this volatile business of ours, we can ill afford to rest on our laurels, or even to pause in retrospect. Times and conditions change so rapidly that we must keep our aim constantly focused on the future."

I'm a big fan of Walt Disney. I enjoy all the movies and love going to Disneyland and Walt Disney World. I've made two trips to the still relatively new Walt Disney Family Museum in San Francisco. But I love reading about Walt Disney the man, the visionary, the creative genius. I've read eight books about Walt (the best being Walt Disney: An American Original, by Bob Thomas). As a kid I always thought my grandpa looked like Walt; similar hair style and mustache. Coincidentally, they were both born in 1901.

This fascination with Walt started after I attended the Disney Institute in Orlando in 2007. All during our sessions and tours our instructors, Paul and Michelle, kept talking about the vision and passion Walt had for his company, as well as the influence and impact his practices and new ideas had on his competitors, even those organizations not in direct competition with the Disney machine. This left me thinking, "if only I can have a fraction of that vision, common sense, problem solving ability, creative thinking . . . just think of the impact I could have on those I work with and the community in which I serve . . ." Today, our Customer Service model in West Sacramento Parks & Recreation is based on the Disney model, thanks to the influence the Disney Traditions had on me and my staff.

Most fascinating to me about Walt was his pursuit of the future - he was an innovator. Always pushing the edge of possibility. Did you know Walt's most ambitious vision was of a master planned community? He really saw EPCOT as the Experimental Prototype Community of Tomorrow - a living, breathing, functioning community that would always be evolving as new technologies and systems were developed. It was there he wanted to see those innovations put into practice as an experiment prior to their introduction to society at large. Unfortunately, he died before a shovel full of dirt could ever by turned on the 'Project X' site, but I believe he had been watching this vision in his mind over and over. That's how much he wanted to see it happen . . . and believed it would happen. For more on Walt and the original EPCOT concept check out the book Walt Disney and the Quest for Community, by Steve Mannheim.

“There’s really no secret about our approach. We keep moving forward – opening up new doors and doing new things – because we’re curious. And curiosity keeps leading us down new paths. We’re always exploring and experimenting. We call it Imagineering – the blending of creative imagination with technical know-how.” - Walt Disney

In my department I talk a lot about how we can be the first to do something or do it better, set the bar, be trendsetters and be the ones to pioneer new best practices. That means taking risks, being tolerant of failure, being tolerant of more failure, being vulnerable, looking silly, not playing it safe. We dreamed, designed, collaborated, researched, prepared, built, trained, . . . and finally, we had our new West Sacramento Recreation Center. It was risky, but my director and leader, Bob Johnston, had a vision, and it wasn't long before we all started seeing that vision, too . . . even before we saw a single shovel full of dirt turned over. That's why being an innovator is important and having the ability to share your vision is critical.

The family leisure pool at the West Sacramento Recreation Center

In his article, Stop Blabbing About Innovation and Start Actually Doing It, Aaron Shapiro talks about the 10 ingredients in his recipe for having a work culture that helps foster innovation. It's a good read with some great ideas.

Of course if you have the vision and innovation ready and waiting, you could always take Walt's advice:

"The way to get started is to quit talking and begin doing.”

UPDATE: April 22, 2012 - Here's an article from Saturday's New York Times that talks about the Disney Institute: Teaching the Disney way is big business. I'm glad I wrote my piece before this came out . . . whew!

Parks and Play: Just Add Adults . . . Please!

As a kid I was never interested in what was happening in the classroom. I wanted to play, and play just didn't seem to happen indoors for me. Indoors meant having to sit still, sit up straight, pay attention, stop eating the paste . . . I don't think I ever did this, but seriously - I was a real pain in the keester for every teacher I had at Orville Wright Elementary School. Poor Ms. Bravo, poor Mrs. Peters. They were my favorite teachers, but nothing they seemed to do could get my mind off the playground and into my school work.

Perhaps becoming a parks and recreation professional was the logical path for me. I will never claim to be very bright and stumbling onto leisure as a field of study is proof of that (I should mention I spent 7 years in community college trying to figure that out, but I'm glad I did). Leisure, recreation, parks and play are my passion, especially when you see the benefits they have in the lives of individuals, families and communities. In California, "Parks Make Life Better!" is our profession's brand promise, and I have yet to meet anyone who didn't agree with this statement.

I love play. Even today I love playing basketball. I also love playing nerf ball tennis. Scott and Kaisa are two people I work with and for a while we would play tennis, using foam tennis balls, inside our Rec Center gym (mainly because it was cold and wet outside). Man, is it fun! One day we started playing the game with two (2) balls in play - it wore us out, but we had a blast. We modified the game again and said all walls and the ceiling were in play and if either ball comes to a stop on your side of the net, your team loses. We lasted about 5 minutes, but it felt like forever, and so we named this game 'Forever Ball'. I think we need more play like that where we make the game up as we go along.

Back outside now . . . you heard me . . . go outside and play!

We need to get outside and play, especially adults. Of course kids need to get outside and play, too, but we adults would benefit greatly from some goofing around, playing silly games, and simply being more active for the sake of fun and laughter. In his article, "It's Called Play", Jay Heinrichs talks about the benefits of play for adults and the value of putting recess back into our daily lives. Now that we're all grown-up (well, at least all of you), that recess can take place in our local parks . . . and no need to worry about the school bell ringing.

Duck, duck, goose anyone?

Evolving is hard, but it beats the Alternative

I am really making an effort to catch on to the latest technology, and to read up on things that I can do with my iPhone and iPad. In fact, this whole post has been done using Siri (and several corrections using the on-screen keyboard) and the Blogger app I just downloaded from the iTunes store.

I attended the California Park and Recreation Society's annual conference in Long Beach, and two things made an impression on me this past week. The first is the need for greater connection between people who work in public parks & recreation and the community, specifically neighborhoods. The second concern being that we still have a long ways to go as a profession to catch up to the technological advances in social media and how society, especially the younger generation, are using mobile devices and Smartphones as a way of staying connected and accessing information.

There was an article in today's Sacramento Bee about how younger generations do not value owning a car the way older generations have. Scratch, a division of MTV, found that most younger people prefer access to the Internet over owning a car. Based on this information, I'll have to make sure I add Scratch as one of my RSS feeds so I can get the latest information they find in their research, as I believe their findings will have a direct implication on how we should think about our customers wants and needs, how we design facilities, and how we should develop programs in the future.

It's easy to go out and buy new technology, to sign up to use social media sites and to download apps through iTunes. What takes effort is figuring out how to use all those different tools effectively both for business and personal life. My greatest concern is that I could constantly have my head down looking at a small screen trying to take advantage of all of these new opportunities. But like everything else that you want to become skilled at, you have to spend a little more time than you think you should trying to master the activity . . . and in my case it's not that I'm trying to master something, I'm just simply trying to catch up.

So yes, evolving is hard, but to stay relevant in my chosen profession I believe I have to make the effort to understand how both society and technology are changing if I am going to be able to continue contributing to the field of parks and recreation.

Trading Business Cards . . . so 2011

It makes sense there's an app that replaces the practice of exchanging business cards. According to this LA Times article one of those app's is called Bump. I downloaded the app to my iPhone and hope to use it at a conference next week.

Back in 2008 I attended a conference that used a technology called nTag. Each attendee was issued an nTag device that acted as their confernece badge. You could use it to exchange business contact information, receive conference messages and updates, request presentations, and participate electronically in polls conducted by presenters. It was pretty cool. Four years later that technology may no longer be relevant. How long before I look at my iPhone and say 'this thing is so 2012'?